About Comms-Lab

Comms-Lab.com (short for 'Communications Laboratory') is a new company (formed in July 2009) and based in Bristol UK. It represents a small team of dedicated enthusiasts who have over fourty years of professional computing experience between them.

It is hoped that we may empower our visitors to adapt new technologies and see them benefit from their enhanced features as well as from their cost saving abilities.

Customer service promise

At Comms Lab we define strict rules for our customer service and support.

• We always have highly knowledgable staff available to ensure you get the assistance you need - when you need it.
• We take calls from customers day and night, and we never need to transfer calls to other departments.
• We have no automated switchboard and it's very unlikely that we'll ever even put you on hold.
• Comms-Lab customer service and support is a prime-rate number free zone.
• We'll reply to your e-mails within 30 minutes of us receiving them (this doesn't mean an automated response)
• If you give us a telephone number we'll be happy to call you back.

Our commitment to value

We are committed to offering you the best value products and services we possibly can. The revenue from telecom industries (especially calling cards) are goverend by close competition. Despite this, if you find a similar product or service at a better price do let us know, we'll try our best to match it.

Our customer satisfaction guarentee

In addition, we offer our customers a peace of mind guarentee. If you purchase a product from us which for whatever reason doesn't meet your expectations - do let us know. We'll gladly offer an immediate refund of all unused credit.

Customer comments or feedback

If you have any comments to offer, please feel free to get in touch.

Quality guarentee

Customer support